Refunds

Refunds depend on where you paid. In short: if we get something wrong or we cancel, you get your money back. If you change your mind, the rules below say when.

Plans bought in the iPhone app

Apple takes the payment and looks after your subscription. Plans renew by themselves until you cancel. This also applies to credits you buy in the app.

To ask for a refund, go to reportaproblem.apple.com, sign in, choose I'd like to, then Request a refund. If Apple refunds you or takes the purchase back, your plan ends straight away and you go back to Free.

To stop a plan renewing, open Settings on your iPhone, tap your name, tap Subscriptions, choose Qalbii and tap Cancel Subscription. Your plan keeps working until the end of the period you paid for. We never see your card details.

Plans bought in the Android app

Google Play takes the payment. Plans renew by themselves until you cancel. You can ask Google for a refund in Google Play (Order history, then Report a problem), or ask us and we will look at it fairly under UK law.

If Google refunds you or takes the purchase back, your plan ends straight away and you go back to Free.

To stop a plan renewing, open the Google Play app, tap your profile picture, then Payments and subscriptions, then Subscriptions. Choose Qalbii and tap Cancel subscription. Your plan keeps working until the end of the period you paid for.

Event tickets

You pay for event tickets by card, outside the app stores. We do not see or keep your full card number.

You cancel 72 hours or more before the event starts: we refund you in full.
You cancel less than 72 hours before: we do not refund, because we have held your place and cannot offer it to someone else in time.
We cancel the event: we always refund you in full.
Your payment arrived after the last place went: we refund you in full.
You delete your account: we refund any upcoming paid places in full.

Qalbii Private and coaching sessions

Qalbii Private is arranged with you directly by our team, not through the app stores, and its services run only when available. We agree the details with you before you commit.

If we end your programme early, we refund the months you have not used. If you end it early, we do not refund it once your first call with your matchmaker has taken place.

An extra coaching session, when available, is paid by card like an event ticket. You get a full refund if you cancel 72 hours or more before it, or if we cancel or cannot arrange it.

Your 14-day right to cancel

The law gives you 14 days to change your mind about most things you buy online. Plans bought in the app: Apple or Google handle this, as above. Event tickets and sessions booked for a set date: the 14-day right does not apply to these, but we still give the refunds above. Private: tell us if you want to cancel within 14 days of agreeing, and we will look at it fairly under UK law.

Nothing here limits your rights if something we sold you is not as described, or was not provided with reasonable care and skill.

If something went wrong

Please tell us first at support@qalbii.com and we will look at it quickly. Please do not start a chargeback with your bank before you have given us the chance to put it right. If you are still not happy, UK consumers can also contact Citizens Advice.

Contact us

Billing and refunds: support@qalbii.com. Questions about your personal information: privacy@qalbii.com.